Privacy Policy
Effective date: June 2, 2026. Last updated: June 2, 2026.
This Privacy Policy explains how Bird Dog Moving & Logistics ("Bird Dog," "we," "us," or "our") collects, uses, and protects information when you contact us, request a quote, or use our website at birddognc.com. By using our website or contacting us for moving services, you agree to the practices described in this policy.
Information We Collect
We collect information you give us directly when you request a quote, call us, text us, or fill out a form. This may include your name, phone number, email address, the origin and destination addresses for your move, the size and details of your move, your preferred dates, and any notes you share with us.
We also collect limited information automatically when you visit our website, such as your IP address, browser type, device information, the pages you view, and how you arrived at our site. This is collected through cookies and similar technologies and through analytics and call tracking tools described below.
How We Use Your Information
We use the information we collect to respond to your requests, prepare and send moving quotes, schedule and perform your move, communicate with you before, during, and after your move, process payments, improve our website and services, and, where you have agreed, send you updates about our services. We do not sell your personal information.
SMS and Text Messaging
By providing your mobile phone number to Bird Dog Moving & Logistics, whether through a form on our website, by calling us, or by texting us, you agree to receive SMS text messages from us about your moving request. Message types include quote responses, appointment and scheduling confirmations, arrival and service updates, and replies to questions you send us.
Message frequency varies based on your interaction with us. Message and data rates may apply.
You can opt out at any time by replying STOP to any text message you receive from us. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt back in. For help, reply HELP, or contact us at (919) 896-1909 or hello@birddognc.com.
Carriers are not liable for delayed or undelivered messages.
We will not share your mobile opt-in information or your consent to receive text messages with any third parties or affiliates for marketing or promotional purposes. Mobile information collected for text messaging is used only to send and respond to your messages. This may include sharing it with platform providers, phone carriers, and other vendors who help us deliver those messages. Text message originator opt-in data and consent are not shared with any third parties for their own marketing.
We may disclose information to comply with the law or a legal, regulatory, or governmental request, to avoid liability, or to protect our rights or property. This section applies to your use of our text message service and does not modify the rest of this Privacy Policy, which governs our relationship with you in other contexts.
How We Share Your Information
We share information only as needed to run our business and serve you. This includes service providers and vendors who help us operate, such as scheduling and dispatch tools, call tracking and phone providers, website analytics, hosting, and payment processing. These providers may only use your information to perform services for us. We may also share information when required to comply with the law, respond to a legal or governmental request, enforce our agreements, or protect the rights, property, or safety of our customers, our company, or others. We do not sell your personal information, and we do not share mobile opt-in or text consent data with third parties for their marketing.
Cookies, Analytics, and Call Tracking
Our website uses cookies and similar technologies to keep the site working, understand how visitors use it, and measure the performance of our advertising. We use analytics tools to learn which pages are visited and how people find us. We also use call tracking to understand which marketing efforts lead to phone calls and to help us improve our service. Call tracking may record the phone number you call from and details about the call. You can control cookies through your browser settings, though some features of the site may not work as well if cookies are disabled.
Data Retention
We keep your information for as long as needed to provide our services, communicate with you, meet our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete it or remove identifying details.
Your Choices
You can ask us to access, update, or delete the personal information we hold about you by contacting us using the details below. You can opt out of text messages by replying STOP, and you can opt out of marketing emails by using the unsubscribe link in those emails. Depending on where you live, you may have additional rights regarding your personal information, and we will honor those rights as required by applicable law.
Children's Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
Third-Party Links
Our website may contain links to other websites that we do not operate. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
Security
We take reasonable measures to protect your information from loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to safeguard the information you share with us.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of our website or services after a change means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact Bird Dog Moving & Logistics at (919) 896-1909 or hello@birddognc.com. Bird Dog Moving & Logistics is a veteran-owned moving company serving Raleigh, NC and the Triangle. USDOT 4514968. MC 1788034.